If your blanket arrives damaged, faulty, misprinted or different from what you ordered, we'll remake it or refund you.
Tell us what's wrong
- Email hey@blanketmagic.com within 30 days of delivery.
- Include a photo of the problem and your order number.
You don't need to send the blanket back unless we ask. We reply to emails within 2 business days.
Change-of-mind returns
Each blanket is made just for you, so we can't accept returns for a change of mind or a wrong size you picked. Our blanket types and sizes guide can help you choose before ordering.
Changes and cancellations
Email hey@blanketmagic.com as soon as possible. If we haven't started making your blanket, we can change your order or cancel it for a full refund. Once production starts, we can't make changes or accept change-of-mind cancellations.
If your order will be late
We'll email you a new date, and you can cancel for a full refund. See shipping and delivery for timing.
Your consumer rights
These rules don't limit any rights you have under consumer law, including the Australian Consumer Law.
For help, email hey@blanketmagic.com or visit Contact us.